Quality Assurance & Quality Control
The QA & QC training course is designed for the development of the skills providing with the best practices in implementing different types of quality programmes, including Total Quality Management TQM. Learn about the systematic process of determining whether your product meet customers’ expectations avoiding problems when delivering solutions or services to customers. Also learn to monitor and adjust processes so that your organization can put a strong focus on continuously improving its quality efforts.
· Define the major benefits to the organization of Total Quality Management
· Understand the impact of leadership to support quality management systems
· Develop measuring and improvement processes for quality assurance and control
· Describe how TQM can be introduced into their work place
· Identify useful quality improvement techniques for continual improvement
Discuss the importance of quality standards, models and awards
Introduction to Quality Assurance and Control
· Quality Assurance and Control Principles
· The Concept of Total Quality Management
· The Origin and Philosophy of Total Quality Management
· The Six Sigma Methodology
· Lean Principles
· Obstacles to implementing TQM
· Traditional Management vs. Total Quality Management
Principles of Quality Assurance and Control
· The Core Principles in Achieving Total Quality Management
· Prevention Not Correction
· Customer-focused Quality
· Establishing a Vision, Mission and Policy
· Identifying Opportunities for Organizational Continuous Improvement
· Building Quality through Teamwork
· Team-building and Leadership Exercise
· Enhancing Verbal and Non-verbal Communication Effectiveness
Techniques for Quality Assurance and Control
· Process Improvement
· Benchmarking: A Point of Reference
· The Baldrige National Quality Program (BNQP): Criteria for Performance Excellence
· Cause and Effect
· Pareto Chart
· Control Charts
· Measuring Results
· Cost of Quality
Implementing a Culture of Quality – The Role of TQM
· Putting Principles into Practice
· Leadership: Taking Ownership of the Quality Leadership Philosophy
· Total Quality Management as leadership principle
· Tips for Developing and Coaching Quality Leaders / Employees
· Implement a Business Strategy driven by your Customers
· Focusing on Continuous Improvement – Audit and Review
· “Top-down” Leadership Commitment and Involvement
· Barriers to TQM Organizational Culture Change
Benefits of Quality Assurance and Control – Improvement
· Activities
· Benefits of Implementing Total Quality Management “best practices”
· Improving Quality (Customer Focus)
· Increasing Satisfaction (Employee)
· Improve Performance (Organization)
· Attitude and Professional Development
· SMART Objectives for Continuous Improvement
This course targets Quality Assurance Managers, Department Managers, Customer Service Professionals and Operation Managers.