Principles of Communication
The aim of this course is to assist you in becoming an effective communicator by learning how to identify people’s thinking patterns and preferred learning methods and by tailoring your communication accordingly. Getting a better understanding of how you communicate with others as well as how others communicate with you will result in improved business and personal relationships. Moreover, this course will help you fine-tune the way you interact with others, which can be the key to your success at the workplace.
· Use advanced communication tools and skills to deliver various types of messages
· Identify the different personal listening styles and discover their own
· Apply meta programs to improve understanding of people
· Describe and harness the power of body language
· Practice and use assertiveness skills in different situations
· Demonstrate the use of the secrets of influence for effective communication
Defining effective communication
· Communication: definition and characteristics
· Myths about communication
· Communication functions
· The four laws of communication
· Evolution of communication
· Communicating for results
· Understanding elements of communication
· The element of noise
· Mehrabian’s 55-38-7 rule
· Overcoming communication anxiety and other obstacles
· Communication etiquette
The art of listening
· Common listening issues
· Guidelines for effective listening
· Effective listening and paraphrasing techniques
· Understanding different listening styles: active versus passive styles
· Improving the information recall rate
· Assessing personal listening profiles
Internal listening filters
· Understanding the filter system
· Sensory input channels
· Internal filter systems: the 6 layers
· The 6 listening meta programs
· Overcoming the 6 filters when communicating
· Avoiding the loss of information
Mastering body language
· The art of body language
· Components of non verbal communication
· The power of appearance
· Communicating through colors
· Evaluating your body language skills
· Eliciting thinking patterns through eye movement
· Building rapport using body language
Advanced assertiveness skills
· Understanding assertiveness: definition and values
· Components of passive, assertive and aggressive styles
· Assertiveness rights and responsibilities
· Activities for practicing assertive behavior
· Managing criticism assertively
· The power of influence and persuasion
· Definition and characteristics of influence
· The 6 principles of persuasion: how to apply them
· Bases and sources of power
· Dealing with difficult people using persuasion
This program is targeted to managers and those wanting to get into a management role to become effective leaders and change agents in their organizations through competencies in people-management skills, effective communication skills, conflict management skills, and team-building skills.