Performance Management
This course takes an in-depth view at setting the right measures to manage employees, measures that are primarily objective in nature. It also describes how to conduct effective performance appraisal meetings and emphasizes the importance of coaching as a means of improving performance.
The course combines theoretical and practical methods for delivering content. Participants are expected to role play performance appraisal meetings and coaching sessions
· Define performance management, its objectives and various responsibilities
· List the main phases in a performance management cycle and how to manage each for optimum results
· Develop tangible and intangible measures of performance
· Create business based objectives, including ‘SMART’ targets, measures and KPIs
· Define coaching and list the 5 steps for conducting optimal coaching sessions
· Conduct effective performance appraisal meetings
· Identify ways of rewarding and recognizing employees
Performance Management
· Definition of performance management
· Objectives of performance management
· Impact of poor performance on an organization
· Key terms and uses
· The annual performance cycle – overview
· Responsibilities in performance management
· Shared management model
· Mistakes in performance management
Establishing effective objectives
· Cascading the vision, mission and strategies
· The impact of critical success factors on performance
· The 3 types of performance criteria
· Key result areas – definition and examples
· Key Performance Indicators (KPIs)
· Difference between goals and objectives
· Turning goals into objectives the ‘SMART’ way
· Measuring the semi tangible factors and competencies
· Corporate values – their importance
The importance of coaching
· What is coaching?
· Coaching responsibilities
· Benefits of good coaching
· The focus and purpose of coaching
· Important coaching skills
· Five steps of coaching for optimal performance
· Role play: facilitating a coaching session
Conducting effective performance appraisals
· Planning performance appraisals
· Conducting effective appraisal meetings
· Roles of managers and employees
· Common appraisal errors
Following up after the performance appraisal meeting
· Percentage of time spent on performance management
· Acknowledging good performance
· Ways of recognizing employees
· Techniques for performance diagnosis
· Categories of performance problems and possible causes
· System factors versus individual factors
Performance improvement planning
Team leaders, managers, business partners and line mangers who are held accountable for the performance of the organization and its employees.