Performance Evaluation & KPIs Workshop
When an employee knows the systematic relation of his/her actions to the overall company vision and goals, they will realize how important it is to provide more dedicated input. Such a systematic relation will need to be evaluated and re-emphasized. That is when the need for KPIs as tool for regular performance evaluation emerges. We come up with this course to address the “research-based” needs of managers for quality assurance and improvement. This comprehensive five-day training workshop will ensure the participants gain a change in their performance and not only some useful information.
· Biases of human performance
· Defining quality
· Ways to measure quality
· Setting standards and indicators for performance management
· Implementing quality based management
· Total quality concept for development projects
· Designing tools for quality measurement and improvement
· Principles of human performance
· Definition of quality
· Applying quality in human performance
· The sub-conscious level and its role in performance
· Challenges in quality management
· Relating work to vision!
· Communicating about quality
· Defining standards
· Set your own standards
· Characteristics of a standard
· Tools for quality assessment and management
· What are KPIs
· The proper use of KPIs
· Action plans for quality management using KPIs
· Resources for quality management
· Stakeholder involvement and communicating your quality management practice
· Developing a matrix for KPI ranking and scoring
· Analysis of quality assessment data
· Integrating total quality concept in human performance
· Direct observation
· Using secondary sources
· Interview guides and checklist development
· Continuous performance quality control and management
· Participatory practices for performance quality assurance
· Working with resource limited and insecure areas
· International examples from other industries
This workshop benefits all levels of Management executives, Team Leaders, HR Managers, Front Line and Middle Managers, Consultants, HR Specialists and HR recruitment consultants.