Performance and Quality Improvement
This program will help you help teams to achieve more in less time and with same resource. Performance improvement at the operational or individual employee level usually involves processes such as statistical quality control. At the organizational level, performance improvement usually involves softer forms of measurement such as customer satisfaction surveys which are used to obtain qualitative information about performance from the viewpoint of customers.
· Biases of human performance
· Defining quality
· Ways to measure quality
· Setting standards
· Implementing quality based management
· Total quality concept for development projects
· Designing tools for quality measurement and improvement
· Principles of human performance
· Definition of quality
· Applying quality in human performance
· The sub-conscious level and its role in performance
· Challenges in quality management
· Relating work to vision!
· Communicating about quality
· Inspiring the purpose of Performance Quality Improvement
· Defining standards
· Set your own standards
· Characteristics of a standard
· Performance Assessment Tools
· Assessment Methods
· Tools for quality assessment and management
· The proper use of KPIs
· Action plans for quality management
· Resources for quality management
· Stakeholder involvement and communicating your quality management practice
· Communicating During Performance Assessment
· Ranking and scoring
· Analysis of quality assessment data
· Integrating total quality concept in human performance
· Direct observation
· Using secondary sources
· Interview guides and checklist development
· Finding Gaps
· Cause and Effect – Detecting the route cause
· Prioritizing interventions to fill performance gaps
· Supportive Supervision to improve performance
· Continuous performance quality control and management
This course is necessary for any level of management, team leaders, NGO directors, CEOs, board members, business owners, and project manager. It also helps Consultants, and freelancers.