Operations Management for Hospitality
The hospitality industry whether a hotel, hospital or a restaurant, this comprehensive course provides key management concepts and techniques to help you succeed as a new manager and advance in your hospitality career as an existing manager. You’ll also explore how to increase workplace efficiency and productivity with the end goal of providing a quality experience for your customers. You’ll also explore how to increase workplace efficiency and productivity with the end goal of providing a quality experience for your customers.
· Define Values, Vision, Mission
· Implement balanced score cards and strategic plans
· Learn the concept of quality in the hospitality industry
· Establishing quality practices and quality management
· Plan and implement world-class service
· Learn the major financial statements and their uses
· Apply an effective labor planning, including time management practices
· Values, Vision, Mission,
· Impacts of Organizational Culture
· Strategy and Balanced Score Card
· Traditional vs. High-Performance Service Organizations
· Quality Management in High-Performance Service Organizations
· Implement Managing for Quality
· Reducing Quality Costs
· Leadership Excellence
· Managing for Quality
· Quality Drives Corporate Culture
· Satisfying External Customers
· Planning & Implementing World-Class Service
· Customers’ Perceptions of Service Quality
· Integrating Quality Service
· Financial Statements
· Major Financial Statements
· Balance Sheet
· Income Statement
· Hotel / Hospital Department Schedules
· Controllable Expenses
· Statement of Cash Flow
· Statement of Retained Earnings
· Supervision and Management
· Supervisory Responsibilities & Listening Skills
· Time Management Practices
· Human Resources Functions
· Effective Supervision Technique
· Team Management
· Leadership
· Forming High Performance Teams
· Policies, Controls and Communications
· Property & Premises Safety
· Information Technology Security
· Food & Beverage Safety
· Automobile Liability
· Guest Safety
· Staff Safety
Emergency & Disaster Plans
General Managers, Operations Managers and supervisors in the Hospitality industry.