Managing Claims
The overall aim of this course is to provide participants with the knowledge, concepts and skills needed to deal with claims, discrepancies and disputes between the principals and the contractors. Participants in this interactive course will learn how to analyze contractual issues, identify techniques that are helpful in handling difficult situations and recognize the best practices in resolving disputes amicably.
· Identify and avoid causes for contractual claims and change orders
· Outline the major elements of a contract and the basic concepts of contract interpretation
· Recognize and analyze the different types of owners’ claims and contractors’ claims and how to deal with each type
· Demonstrate, through actual situations, the different approaches to handle claims, variation orders and conflicts through mutual collaboration
· Apply negotiation as a main concept in resolving disputes and conflicts in order to reach a final settlement
· Elements of a contract
· Why do claims occur: the red flags
· Change management
· Variation orders
· Definitions of claims and disputes
· Sources of claims and change orders
· Stages in contracting
· Scope of work
· Contract terms and conditions
· Basic concepts in contract law
· Common types of mistakes
· Contract administration
· Performance of contractors
· Changes and modifications
· Types of changes and variations
· Writing a variation order
· Owner’s claims
· Contractor’s claims
· FIDIC Claims
· Drafting a claim
· Claim evaluation
· Cost calculations
· Reaching a settlement
· Monetary damages
· Disputes and settlement of disputes
· Alternative dispute resolution:
· Resolution through legal means
Everyone involved in implementing and administering contracts and handling claims and change orders; also those involved in any conflict or dispute with a contracting party and interested to learn how to avoid or resolve these contractual issues.