Fundamentals of Management for Frontline Workers
Frontline workers perform the main work and interact with customers. It is very important to invest on their capacity building and ensure they represent your organization brand and values. Part of the daily need for most frontline workers is proper management and communication skills.
This training will address the management needs of all frontline workers. It is suitable for all professions and for all levels of frontliners.
· Principles of management
· Team management and how to be a good team player
· Functions of management
· Principles of communication in management
· Time management and its importance for frontline workers
· Quality control, monitoring and supervision
· Fundamentals of Management
· Introduction to Planning, Organizing and Control
· The art of Delegation
· Characteristics of a successful leader
· Developing the ability to inspire and motivate
· The team building process
· Difference between Group and Team
· Benefits of Team Building
· Stages of Team Development:
· Forming, Storming, Norming, Performing
· The Components of Communication
· 7 C’s of Effective Communication
· Successful Speaking & Listening
· E-mail Writing etiquette
· Common Mistakes in Email Writing
· Importance of Time management for Career Success
· Knowing Your Priorities at Work
· POLCAS functions for Time Management
· Planning, Organizing, Leading, Controlling, Assurance, Staffing
· Prioritization: Making best use of your time and resources
· Five Golden Rules of Goal Settings: Set yourself up for success:
· Goals that motivate, SMART Goals, Goals in Writing, Action Plan,
· Sticking with the Plan
· Development tool for quality and control
· Supervision, monitoring and evaluation
· Common Methods of supervision and monitoring
· Supervision and monitoring on daily performance improvement
· Ensuring Quality Improvement
This program is appropriate for frontline workers, supervisors, managers, officers and team leaders who have to manage in their daily work.