Executive / Personal Assistant
This course will provide the executive or personal assistant with exceptional skills to excel on the job. It will also provide a deep understanding of the principles and best practices of a successful administrator, increasing verbal and written skills.
You will learn to acquire the capability of competently dealing with situations and the confidence to delegate upwards on the boss’s behalf, maintaining confidentiality and building a strategic partnership with the boss keeping abreast of the organization’s goals and the boss’s strategic objectives.
· Define and understand the role of the office manager and administrator
· Implement verbal and written communication strategies needed for carrying out responsibilities in an effective manner
· Develop a service attitude and mindset aimed at the internal and external customer
· List the main causes of stress and apply the techniques needed to control them
· Apply time management techniques required for better office productivity
· Organize meetings effectively
· Handle telephone calls properly and professionally
The role of the office manager and administrator
· Competencies for success
· Identifying an administrator role
Effective verbal and written communication skills
· Positive attitude
· Being assertive
· Dealing with the boss, colleagues, subordinates and clients
· Preparing professional presentations
· Professional business writing
· Style and layout
Serving internal and external customer
· Understanding needs of internal and external customers
· Overriding barriers
· Providing the excellent service
· Handling complaints
Stress management techniques
· Causes and symptoms
· Identifying your stressors
· How stress affects performance
· Stress management plan
Managing time
· Identifying and eliminating time wasters
· Setting priorities
· Planning and managing time for self and others
· Preparing time logs and learning from them
Organizing meetings
· Elements of an effective meeting
· Preparing the agenda
· Taking minutes of meetings
Using the telephone properly
· Professional telephone behavior
· Effective listening
· Professional handling of an incoming call
· Identifying and dealing with common phone problems
Participants on this course usually are experienced senior assistants of GMs, CEOs and VIPs. Administrators, assistants, executive secretaries, existing or prospective office managers, senior admins and supervisors of junior level employees.