Efficient Administration Skills
This course aims to help you raise your efficiency levels and develop competencies that will help you push up your career higher. You will understand the importance of being a team player and will give you insights of what, you as team member, can do to enhance teamwork. The course is structured using a combination of interactive activities, group and individual exercises, role plays and discussions. Participants will use tools to assess personal talents and areas of improvement and will devise improvement plans accordingly. They will come up with their own strategies to overcome real life scenarios and will be given the chance to challenge and defend findings.
· Employ a proactive role in handling job responsibilities within a team environment
· Demonstrate an understanding of the modern administrator’s highly needed abilities
· Develop interpersonal and communication skills to carry out administrative functions with confidence
· Apply professional business writing techniques in writing e-mails
· Handle telephone calls properly and professionally
· Develop self-management and deal with time wasters
· Practice memory enhancement techniques with several reinforcement methods and exercises
The Administrator as part of the support team
· Understanding your role within your team
· Building an excellent professional image
· Strategies for an outstanding team player
· Understanding your team player style
· Having the right attitude to excel
The modern administrator’s highly needed abilities
· Building information expertise
· Seeing through obstacles and building on talents and strengths
· Maturity and political skills
· Adaptability to a changing office environment
· Gaining credibility
· Taking the initiative
Verbal communication
· Why we misunderstand other people
· Choosing the right communication medium
· Building excellent relations with your manager and colleagues
· Overcoming communication barriers
· Communicating with assertiveness and self-confidence
· Understanding cultural differences
· Strategies for greater visibility and influence
Effective written communication
· Ingredients of a professionally written document
· Key techniques for effective e-mails
· Dos and don’ts of business writing
· Email writing principles and etiquette
· Building rapport and writing with credibility
Telephone handling best practices
· Professional telephone behavior
· Key competencies for success
· The can-do service driven approach
· Handling difficult callers
Effective time planning
· Identifying and controlling your time wasters
· Setting your priorities and working standards
· Maximizing your efficiency
· Planning and organizing a productive work day
Memory reinforcement techniques
· Your memory as a business tool
· Why we forget
· Daily memory practice and training
· Techniques to increase concentration
· Remembering ‘by association’ and linking
· Using acronyms and the method of loci
· Strategies to remembering names
Administrators, assistant administrators and secretaries. Also, those who aspire to become administrators will benefit from this course.