Effective Communication & Influencing
Coordination is an inevitable part of our daily managerial role. An important part of that happens through communicating with small or large groups. It is very crucial that your communication helps you get the outcome you expect.
This course will address the needs of executives and senior managers for business meetings and events. It will ensure the effective and efficient use of inclusive communication and influencing.
· Business communication challenges
· Goals for effective communications
· Stronger relationships through powerful communication
· Emotional Intelligence to deal with difficult situations
· Proper, Prior, Planning
· Proper use of audio and visual aid management
· Event evaluation and using of records
· Set clear communication objectives
· Communication challenges in business
· Establish clear understanding of roles
· Communicating with your body
· Cultural diversities on body language
· The Perception Divide – why it makes positive outcomes difficult for you
· The Communication Process
· Barriers to communication
· Choice and Control
· Emotional Intelligence
· Developing Trust
· Gaining Rapport
· Outcome Thinking
· Listening for understanding
· Questioning for Specifics
· Influencing Framework
· Guidelines
· Influencing Strategy
· Challenging Situations Understanding and Managing Conflict
· Communicating Exercise-Real Plays
· Facilitating Team Communications
· The “YOU” approach in practice
· Delivering a “BAD NEWS”
· Delivering attractive speech
· ‘What happens next?’ – compelling others to listen
· How to use videos as part of your presentation
· What gesture is appropriate
· Controlling emotional responses
· Working with Others Confidently
· Sandwich Type Feedback
· Knowing Your Audience
This course is useful for any level of management, team leaders, CEOs, business owners, and project manager. It also helps Consultants, and freelancers.