Communication and Relationship Management Skills
Communication and relationship management are integral parts of any successful company or institution. Such competencies are critical for healthy and prosperous organizations. In this training course, we look at both ingredients from a practical approach to building long-term, influential networks. From organizing, analyzing and communicating one’s thoughts to building successful and purposeful relationships, this course offers a solid foundation to engage with others the right way. Participants will get the opportunity to discover many associated talents and practice them before they head back to their workplace. They will also learn how great relationship builders enhance the flow of information within an organization, win people’s support, and attain desired goals and results.
· Understand how the process of communication works
· Use all their tools of verbal and non-verbal communication effectively
· Building strong and influential relationships and improving trust
· Learn about the advantage of building a strong network
· Avoid misunderstandings and conflicts resulting from miscommunication
· Present like a pro: in person, in writing, on the phone and online
Relationships and Trust
· Introduction to human relations
· The good, the bad and the ugly
· The need for relationships and networks
· Thinking beyond oneself
· The challenges of modern day habits
· Why trust matters?
· Positive relationships versus forced relationships
· The Johari Window
· What influences relationships and networks?
Relationships and Communication
· The three elements of communication
· The importance of preparing and organizing one’s thoughts and ideas
· Why assertiveness matter – the pros and cons
· The Botari Box
· Building rapport in the workplace
· The likeability factor
Relating to the hearts and minds
· Knowing your stakeholders
· Managing your stakeholders expectations
· ‘Selling’ your ideas
· Creating a persuasive message that evokes the right emotions
· Reframing your message to accommodate your stakeholders’ needs, wants and style
· Communicating with difficult people
· Communicating difficult topics
Building and influencing relationships
· Power and influencing
· Dale Carnegie and self-awareness
· Identifying opportunities to build strong and healthy working relationships
· The role of context in building successful relationship
· Seeking feedback and different perspectives
· Investing in a relationship
· Moving from the transactional to the transformational
· Tips to developing positive relationships
· Working through difficult relationships
· Divesting from a relationship
Successful networking
· Reasons for building your network
· The benefits of building your network
· Things to remember with networking
· Simple tips to remember when building your networking
· Effective business and professional networking
· Broadening your network
This course is essential for everyone in all functions of business. It will enable participants to harness the power of effective communication in person, online, and in social relations.