Communication and Presentation Skills
This course will explain and practice tools to enhance their oral, written and visual communications. Moreover, participants will learn how to ace their first seven seconds of any meeting or interaction, how to use personalized style and color psychology to their advantage, and how to read and use body language effectively. Participants will also learn what causes conflict and how to avoid it through good communication skills in various settings.
At the end of the course, participants will be able to apply what they learned to develop and deliver a professional message or presentation. This course will have a long-term, positive impact on each participant.
· Understand how the process of communication works
· Use all their tools of verbal and non-verbal communication effectively
· Communicate their qualities in the first seven seconds for the best first impression
· Read and use body language to their advantage
· Avoid misunderstandings and conflicts resulting from miscommunication
· Learn how gender and culture could affect communication
· Present like a pro: in person, in writing, on the phone and online
Essentials of communication
· Defining communication- The starting line
· Elements of communication
· One-way versus two-way communication
· Effective communication
· Listening – A deliberate process
· Barriers to communication
· Minimizing noise
· Perception, self concept and stereotyping
The power of non-verbal communication
· The first seven seconds
· Elements of silent language
· Body types
· Dress styles for your body type
· Reading others and interpreting gesture clusters
· Using body language to your advantage
· Color power – Using color psychology to your advantage
· Using your voice – The magic tool
Preparing effective presentations
· You are the message
· Knowing your audience
· Knowing your context
· Constructing a logical outline
· Gathering supporting material
· Timing and practice
· Set up and technology
· What not to do
Delivering effective presentations
· Succeed before you even start
· Relaxing and focusing
· Your first 30 seconds
· Finding your personal voice
· Connecting with your audience
· Handling unpleasant surprises
· Ending on a high note
· Soliciting action
This course is essential for everyone in all functions of business. It will enable participants to harness the power of effective communication in person, online, and in social relations.