Communication and Planning Skills for Administrative Professionals
This Communication and Planning Skills for Administrative Professionals training course is designed to help participants develop a ‘toolkit’ of skills and knowledge so that they can demonstrate capability and talent when it comes to communicating with others and achieving success.
· Develop your face-face communications (both one-to-one and in small groups)
· Review your telephone skills, teleconferencing and remote communications
· Enhance your written communications (including writing e-mails, letters, reports and instructions)
· Meeting skills and supporting presentations
· Improve your interpersonal and influencing skills
· Master proper personal planning and time-management skills
· Understand project planning and monitoring
Communication Essentials
· The Communication Process – the Sender / Receiver principle
· Barriers to effective communications and how to overcome them
· Learn how to communicate with just about anyone – understand others’ work personalities
· Vital interpersonal skills to enhance face-to-face communications
· Learn how to engage the thinking brain to develop more assertive communications
Communication Management
· Learn how to communicate with difficult and demanding people
· Manage others rather than them manage you
· Learn how to say ‘no’ more effectively
· Understanding conflict and why it happens
· Learn a variety of conflict resolution styles and use the 4Ps to aid in reaching an agreement
Communication Alternatives / Planning Essentials
· How to run effective meetings – uncover the 3 stages of world class meetings
· Ensure buy-in and participant involvement at meetings
· Determine the 4-point plan for emails and letters
· Discover the 7 steps to effective business writing
· Understand the key principles of effective planning – the Wheel of Success
Planning Essentials
· Determine how to set attainable goals to ensure the best chance of success
· Learn the 3 Principles of effective Time Management
· Learn how to prioritize your workload to aid in planning your tasks effectively
· Discover how to deal with your ’Time Bandits’
· Learn the 5 Steps to the art of ‘Delegation’ – it’s not about ‘Allocation’
Planning Add-ons
· Learn how to get proposals accepted
· Establish problem solving techniques to ensure success every time
· Principles to determine the need for continuous improvement using the WIN /LEARN / CHANGE Model
· Programme Review – Let’s remind, review and reassure
· Let’s plan – action planning for improved Performance and Behavioral outputs
Administrators, assistants, executive secretaries, existing or prospective office managers, senior administrators and supervisors of junior level employees.