Communication and Planning Skills for Administrative Professionals

Description
Objectives
Curriculum
Who Should Attend

This Communication and Planning Skills for Administrative Professionals training course is designed to help participants develop a ‘toolkit’ of skills and knowledge so that they can demonstrate capability and talent when it comes to communicating with others and achieving success.
 

·   Develop your face-face communications (both one-to-one and in small groups)
·   Review your telephone skills, teleconferencing and remote communications
·   Enhance your written communications (including writing e-mails, letters, reports and instructions)
·   Meeting skills and supporting presentations
·   Improve your interpersonal and influencing skills
·   Master proper personal planning and time-management skills
·   Understand project planning and monitoring
 

Communication Essentials
·   The Communication Process – the Sender / Receiver principle
·   Barriers to effective communications and how to overcome them
·   Learn how to communicate with just about anyone – understand others’ work personalities
·   Vital interpersonal skills to enhance face-to-face communications
·   Learn how to engage the thinking brain to develop more assertive communications
 Communication Management
·   Learn how to communicate with difficult and demanding people
·   Manage others rather than them manage you
·   Learn how to say ‘no’ more effectively
·   Understanding conflict and why it happens
·   Learn a variety of conflict resolution styles and use the 4Ps to aid in reaching an agreement
 Communication Alternatives / Planning Essentials
·   How to run effective meetings – uncover the 3 stages of world class meetings
·   Ensure buy-in and participant involvement at meetings
·   Determine the 4-point plan for emails and letters
·   Discover the 7 steps to effective business writing
·   Understand the key principles of effective planning – the Wheel of Success
 Planning Essentials
·   Determine how to set attainable goals to ensure the best chance of success
·   Learn the 3 Principles of effective Time Management
·   Learn how to prioritize your workload to aid in planning your tasks effectively
·   Discover how to deal with your ’Time Bandits’
·   Learn the 5 Steps to the art of ‘Delegation’ – it’s not about ‘Allocation’
 Planning Add-ons
·   Learn how to get proposals accepted
·   Establish problem solving techniques to ensure success every time
·   Principles to determine the need for continuous improvement using the WIN /LEARN / CHANGE Model
·    Programme Review – Let’s remind, review and reassure
·   Let’s plan – action planning for improved Performance and Behavioral outputs
 
 
 
 

Administrators, assistants, executive secretaries, existing or prospective office managers, senior administrators and supervisors of junior level employees.

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Enrolled: 0 students
Duration: 5 Days
Level: All Level

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